Haffa Holding Sdn Bhd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Information We Collect

• Personal details: name, email, phone, shipping and billing address.
• Order & transaction data: products purchased, amounts, timestamps.
• Technical data: IP address, device/browser information, cookies, analytics.
• Communications: messages, inquiries, reviews/testimonials.

How We Use Your Information

• Process orders, payments, and deliveries.
• Provide customer support and send order updates or service notices.
• Operate, maintain, and improve the website and user experience.
• Legal compliance, fraud prevention, and security.

Sharing of Information

We may share necessary data with trusted partners for the purposes above, including:

• Payment processors (FPX, credit/debit card gateways) – we do not store full card details.
• Courier partners (e.g., Poslaju) to deliver your orders.
• IT & analytics providers that support website operations.

We do not sell or rent your personal information.

Data Retention

We retain data as needed for business, legal, and tax purposes. When no longer required, it will be securely deleted or anonymised.

Security

We apply reasonable administrative and technical safeguards. However, no online system is completely secure.

Your Rights (PDPA)

You may request access, correction, or deletion of certain data, and opt out of marketing communications. Please email help@haffa.my with the subject “PDPA Request”.

Cookies

We use cookies for essential functions and analytics. You can control cookies via your browser settings—disabling them may affect site functionality.

Third-Party Links

External sites have their own privacy practices; please review their policies.

Terms & Conditions

By accessing or purchasing from haffa.my, you agree to these Terms & Conditions.

Products & Information

We strive for accuracy in product info and pricing. If an error occurs, we may correct it and cancel affected orders where necessary.

Orders & Payments

• All prices are in Malaysian Ringgit (RM).
• Orders are processed upon payment confirmation via secure gateways.
• We may decline or cancel orders due to unavailability or suspected fraud.

Shipping & Delivery

See the Shipping / Delivery Policy for couriers, timelines, and tracking. Risk of loss passes to you once the order is handed to the courier.

Returns & Refunds

See the Return & Refund Policy for eligibility and process.

Accounts & Conduct

If you create an account, you are responsible for maintaining its confidentiality and for activities under it. Misuse or interference with the site is prohibited.

Intellectual Property

All content (text, images, videos, logos) is owned by Haffa Holding Sdn Bhd or its licensors and protected by applicable laws. Unauthorised use is prohibited.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the site or products.

Governing Law & Jurisdiction

These Terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts in Kuala Lumpur, Malaysia.

Changes

We may update these Terms at any time by posting a new version on this page.

Return & Refund Policy

Eligibility

• Wrong item received.
• Item is defective or damaged on arrival.
• Request made within 7 calendar days of receiving the product (based on courier tracking).

We do not accept returns for “change of mind”, misuse, or for digital products once accessed.

How to Request

1. Email help@haffa.my or WhatsApp +6011-2413 9151 within 7 days.
2. Provide order number, clear photos/videos, and a brief description.
3. Wait for our confirmation and instructions before sending anything back.

Return Shipping

• If the error is ours, we will cover return shipping (we’ll provide a prepaid label or claim method).
• Otherwise, return shipping is borne by the customer.

Refund Method & Timeline

Approved refunds are returned to the original payment method within 7–14 business days after we receive and inspect the returned item.

Non-Returnable Items

• Clearance / final sale items.
• Digital content (e.g., eBooks, video classes) once accessed.
• Items not in original packaging or missing components/free gifts.

Shipping / Delivery Policy

Coverage

We ship within Malaysia (Peninsular, Sabah & Sarawak) and international deliveries.

Processing Time

Orders are processed within 1–2 working days after payment confirmation. Pre-order/backorder timelines appear on the product page if applicable.

Courier Partner

We primarily use Poslaju Malaysia or an equivalent courier.

Delivery Timeframes

• Peninsular Malaysia: 2–5 working days
• Sabah & Sarawak: 3–7 working days

Delays may occur during peak seasons, public holidays, weather disruptions, or courier issues.

Tracking

You will receive a tracking number via email or WhatsApp once your parcel has been shipped.

Failed Deliveries

If a parcel is undeliverable due to incorrect address or no recipient, it may be returned to us. Re-delivery may incur additional shipping charges.

Damage or Shortage

Please report damaged or missing items within 48 hours of receipt with photos/videos so we can assist promptly.

Contact Us

Haffa Holding Sdn Bhd (1431840-H)
3-2, Block B, Plaza, Jalan Maju Ria 2, Wangsa Maju, 53300 Kuala Lumpur, Malaysia

Email: help@haffa.my
Phone/WhatsApp: +6011-2413 9151
Website: https://haffa.my
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)